Zendesk Partner
Supercharge customer contact with software solution Zendesk!
Zendesk is a customer service platform that helps companies manage and optimize customer contact across different communication channels, such as email, telephone and WhatsApp.
It includes several packages such as Support, Chat, Guide, and Talk, each designed to improve specific aspects of customer service. Zendesk enables businesses to centralize communications across channels, streamline processes, and gain valuable insights through reporting and analytics, allowing them to better meet the needs of their customers.
The solution provides ticketing, analytics, and automation tools to deliver an optimal and efficient customer service experience. Zendesk also applies AI to automate and accelerate processes.
Why cloudmotion & Zendesk?
As a customer, you need a Zendesk partner to bridge the power of Zendesk with your specific needs as a business.
We understand the complexity of Zendesk and can tailor it to your business. By working with us, you will benefit from personalized guidance, customized solutions, and careful implementation.
Because we have seen many different companies from the inside, we are familiar with various business processes. This allows us to support your company with optimally setting up customer service processes with Zendesk.
We have over 10 years of experience as a Zendesk partner and knowledge in various industries, including leisure, e-commerce, retail, energy and installation companies and public transport.
What can we help you with?
Optimally align Zendesk with your business processes
Through our personal approach and short lines, we get to know your company and company structure as well as possible. We then connect this structure with the processes in Zendesk, which is why we always deliver custom work.
Implementing Zendesk
We help with the entire implementation of Zendesk, so you don't have to worry about the technical aspects yourself.
Dutch language support
Our team is ready to help you with questions and wishes (in Dutch). We stand for long-term and sustainable partnerships, both during and after implementation!
Zendesk AI
In addition to the useful features that Zendesk offers, Zendesk integrates AI technologies to optimize customer service. By using AI and machine learning, Zendesk analyzes massive amounts of customer interactions and data in real-time. This allows the platform to quickly and accurately identify trends, predict common issues, and even automatically generate answers to frequently asked questions.
Automation of answers
By using chatbots and automated messages, common questions can be answered immediately, improving response time and allowing agents to focus on more complex issues.
Predictive Analytics
These tools analyze data to identify trends and patterns, enabling companies to better anticipate customer needs and proactively provide solutions.
Personalized support
AI tools help create more personalized customer experiences by analyzing customer preferences and history, providing customers with more relevant support and recommendations.
Zendesk Support
Zendesk offers a variety of customer service solutions, including Zendesk Support. This suite is focused on effectively managing customer inquiries across channels such as email, chat, and phone. With tools such as ticketing systems, multichannel support, automation, and extensive reporting, Zendesk Support helps companies respond to customer inquiries quickly and in a structured manner.
Zendesk Support is suitable for businesses of all sizes looking to improve their customer service. It is especially useful for businesses that handle customer inquiries across multiple channels, such as email, chat, or phone. From startups to large enterprises across industries such as e-commerce, SaaS, and retail, Zendesk Support offers flexible tools to efficiently handle customer inquiries and create a better customer experience.
Supercharge Zendesk met SweetHawk-apps
What are SweetHawk apps?
SweetHawk apps are purpose-built applications that seamlessly integrate with the Zendesk platform. These apps are designed to extend Zendesk functionality and customize it to meet specific business needs.
SweetHawk apps allow users to customize beyond Zendesk’s standard functionality, providing additional tools, automation options, reporting capabilities, and other features that help businesses improve customer service efficiency, streamline workflows, and provide customer-centric solutions.
What are the benefits of SweetHawk apps?
SweetHawk apps offer Zendesk users a valuable extension to standard functionality.
They optimize workflow, offer customization options, and improve customer focus. With additional automation, analytics, and ticket management tools, these apps help with efficient problem resolution and deliver a personalized experience for both agents and customers.
Examples of SweetHawk apps
1: Reminders App
Allows agents to set custom reminder messages for themselves and other team members.
2: Calendar App
Connect events to tickets with the Calendar App. This app also offers integration with Google Calendar and Office 365.
3: Approve App
Manage approvals for all kinds of things within Zendesk with the Approve App.
4: Tasks App
Add tasks to tickets with the Tasks App. For more complex workflows, you can also convert tasks into sub-tickets.
5: Survey App
Get accurate feedback information using the Survey App, where agent performance can be rated on a scale of 0-10.
SweetHawk App Deployment
In addition to Zendesk implementation, we assist with SweetHawk app implementation.
Interested in the possibilities? Contact us and let us help you maximize your Zendesk experience!
Zendesk Trial
Curious about what it's like to work with Zendesk Support Suite? Start a free trial using the link below!
