Zendesk Consultancy
Supercharge customer contact with Zendesk software solution!
Zendesk is a complete customer service solution that allows you to easily manage customer contact across channels such as email, phone, and WhatsApp.
As a Zendesk Premier Partner with over 10 years of experience, we offer boutique consulting: personalized, specialized, and fully tailored to your organization. You'll work directly with experts who configure Zendesk to seamlessly align with your processes and growth ambitions.
Discover how Zendesk can accelerate, simplify, and elevate your customer experience.
What is Zendesk?
Zendesk is a versatile software solution that allows companies to easily manage their customer contact. The platform offers various packages that can be flexibly tailored to the needs and wishes of your organization, regardless of size or industry.
With Zendesk, companies can centralize communications, streamline processes, and gain insights through reporting and analytics. This allows organizations to more efficiently respond to customer needs, improve support, and increase customer satisfaction.
Zendesk also offers ticketing, analytics, and automation tools, including AI-powered functions with Zendesk AI that accelerate processes, make them more efficient, and reduce costs. By offering consulting services, we ensure that Zendesk seamlessly integrates with your business processes, allowing you to fully leverage the platform's extensive software capabilities.
Benefits of Zendesk for your customer service
- Zendesk 𝗔𝗜: Zendesk uses advanced AI technologies to improve and automate customer contact.
- Multi-channel support: Manage customer and support inquiries with Zendesk across email, phone, chat, and social media from a single, central platform.
- Faster response times: By using automation, smart workflows and AI, you can respond to customer requests faster and more efficiently.
- Insights and analytics: Gain valuable insights into customer interactions with comprehensive reporting and dashboards to improve your services.
- Seamless integrations: Easily connect Zendesk with other tools, like Salesforce, Shopify, or Slack, for a streamlined workflow.
Omnichannel customer service
Omnichannel customer service allows you to provide customers with a consistent experience across their preferred channels, such as email, phone, chat, and WhatsApp. With Zendesk, you can manage all these channels from a single platform. Features like cross-channel ticket management, real-time communication, and self-service options allow you to easily streamline customer interactions and create a seamless omnichannel customer service experience.
Integrations with Zendesk
Zendesk integrates seamlessly with tools like Salesforce, Slack, Shopify, WordPress, and Asana. With over 1,800 apps available in the Zendesk Marketplace, you can easily tailor Zendesk to your business needs and integrate with the software you already use. We help you tailor these integrations to your specific business processes, simplifying your workflows and strengthening collaboration within your organization!
What can you expect from Zendesk consultancy?
As a Zendesk partner, we offer boutique consulting: personalized, specialized guidance where we fully align Zendesk with your organization. We develop an implementation and integration plan that seamlessly integrates with your existing systems, tools, and processes. No off-the-shelf solutions, but customized solutions that deliver immediate value.
Who are our specialists at cloudmotion?
At cloudmotion, you'll work with a compact, specialized team with strategic and technical expertise. Our boutique approach means you'll interact directly with the consultants who will execute your project.
Our Zendesk team consists of:
Junior consultant – Joep Windt
Joep supports implementations, configurations, and optimizations. With a fresh perspective and a strong technical foundation, he ensures accurate development of workflows, automations, and day-to-day Zendesk issues.
Medior consultants – Stef van Doorn & Ralph Heeneman
Stef and Ralph have extensive experience with Zendesk implementations and optimizations at a wide range of organizations. They advise clients on best practices, set up complex workflows, and ensure that Zendesk integrates seamlessly with existing processes and systems.
Senior consultant – Heimen van Duinkerken
Heimen has in-depth knowledge of Zendesk and plays a strategic role in complex implementations and consultancy projects. He advises organizations on scalability, process optimization, and the deployment of advanced Zendesk and AI functionalities.
This team structure allows us to support both small and large organizations, from operational setup to strategic advice, always with the quality and personal attention of a boutique consultancy.
Official Zendesk Partner in the Netherlands
With over 10 years of experience as an official Zendesk partner, we help companies in a wide range of sectors, including e-commerce, retail, leisure, energy, and public transport. Thanks to our expertise and knowledge of various industries and business processes, we can offer boutique Zendesk Consultancy to any type of company and ensure careful implementation.
Our goal is to bridge the gap between the power of Zendesk and your specific business needs – so your organization can take full advantage of all the possibilities the platform has to offer!
We have over 10 years of experience as a Zendesk partner and expertise in various industries, including leisure, e-commerce, retail, energy and installation companies, and public transport.
Our certifications
cloudmotion is certified as:
- Premier Implementation Partner
- Copilot Certified Partner
- Zendesk AI Agents Approved Partner
These certifications supports our deep knowledge of Zendesk, including the latest AI features, and give you the assurance that you're working with a partner who meets official quality and expertise requirements.
What can we help you with?
Optimally align Zendesk with your business processes
With our boutique approach, we truly get to know your organization. Thanks to short lines of communication and personalized guidance, we tailor Zendesk to your specific needs, perfectly aligned with your processes and structure.
Implementing Zendesk
We help with the entire implementation of Zendesk, so you don't have to worry about the technical aspects yourself.
Dutch-language support
Our team is ready to assist you with any questions or requests (in Dutch). We believe in long-term and sustainable partnerships, both during and after implementation!
Zendesk Support
Zendesk offers various customer service solutions, including Zendesk Support. This suite focuses on effectively managing customer inquiries across various channels such as email, chat, and phone. With tools like ticketing systems, multichannel support, automation, and comprehensive reporting, Zendesk Support helps companies respond to customer inquiries quickly and efficiently.
Zendesk Support is suitable for businesses of all sizes looking to improve their customer service. It's especially useful for companies that handle customer inquiries across multiple channels, such as email, chat, or phone. From startups to large enterprises across various industries like e-commerce, SaaS, and retail, Zendesk Support offers flexible tools to efficiently handle customer inquiries and create a better customer experience!
Don't have Zendesk yet? We'll help you implement it.
A successful Zendesk implementation is essential for getting the most out of the platform. With our boutique consultancy, you'll receive personalized, specialized guidance from experts who truly understand your organization.
We configure Zendesk effectively and completely to your needs, so you benefit from all the functionalities from day one and have a solid foundation for growth.
Curious about what Zendesk can do for your organization? Contact one of our consultants.
Zendesk Helpcenter
One of Zendesk's powerful features is the Zendesk Help Center. This allows you to create a centralized knowledge hub for both internal and external use. Externally, it allows customers to easily find answers through a knowledge base, FAQs, and self-service options. Internally, it provides employees with access to manuals, technical support, and other essential information, improving collaboration and efficiency.
The help center integrates seamlessly with other Zendesk tools, such as ticketing and live chat, and fits perfectly into your existing systems and processes.
Supercharge Zendesk met SweetHawk-apps
What are SweetHawk apps?
SweetHawk apps are purpose-built applications that integrate seamlessly with the Zendesk platform. These apps are designed to extend Zendesk's functionality and tailor it to specific business needs.
SweetHawk apps allow users to customize beyond Zendesk's standard functionality. They offer additional tools, automation options, reporting capabilities, and other features that help businesses improve customer service efficiency, streamline workflows, and provide customer-focused solutions.
What are the benefits of SweetHawk apps?
SweetHawk apps offer Zendesk users a valuable extension to standard functionality.
They optimize workflows, offer customization options, and improve customer focus. With additional automation, analytics, and ticket management tools, these apps facilitate efficient issue resolution and deliver a personalized experience for both agents and customers.
SweetHawk App Examples
1: Reminders App
Allows agents to set custom reminder messages for themselves and other team members.
2: Calendar App
Connect events to tickets with the Calendar App. This app also integrates with Google Calendar and Office 365.
3: Approve App
Manage approvals for all kinds of things within Zendesk with the Approve App.
4: Tasks App
Add tasks to tickets with the Tasks app. For more complex workflows, you can also convert tasks into sub-tickets.
5: Survey App
Get accurate feedback information using the Survey App, where agent performance can be rated on a 0-10 scale.
SweetHawk App Deployment
In addition to Zendesk implementation, we assist with SweetHawk app implementation.
Interested in the possibilities? Contact us and let us help you maximize your Zendesk experience!
Zendesk Trial Version
Curious what it's like to work with the Zendesk Support Suite? Start a free trial using the link below!
