Zendesk for marketplaces
Scalable customer service for Bol, Amazon, Kaufland and more
Marketplaces such as Bol.com, Amazon and Kaufland place high demands on customer service: fast, professional and multilingual. A well-considered approach is essential. Customer questions come in via different channels, in multiple languages, and often with high expectations regarding response times. Zendesk offers the solution to organize this efficiently, scalably and customer-oriented.
At cloudmotion we help e-commerce companies implement, set up and optimize Zendesk for use on marketplaces. This way you keep control of your service and focus on your growth!
Why Zendesk for marketplaces?
Marketplace sellers deal with large volumes of customer questions on a daily basis via various channels, from Bol and Amazon to Kaufland and more. These questions come in via different systems, at different times and in multiple languages. Without structure, support quickly becomes confusing, error-prone and time-consuming.
Zendesk offers a powerful solution to set up your customer service professionally, scalably and efficiently. With one central system you can manage all your customer contact in one place, regardless of the platform. Thanks to smart automation, integrations and real-time insights, Zendesk is ideally suited for the dynamics of online marketplaces, whether you are just starting out or processing thousands of orders per day.
What are the benefits?
Everything in one placeZendesk bundles customer questions from Bol, Amazon, Kaufland and other platforms into one clear system. No more separate inboxes, but one central place for all your support.
Smart AutomationWith triggers, macros and automatic assignment, you can handle queries faster and more consistently, even with high volumes.
Multilingual SupportZendesk supports workflows in multiple languages, allowing you to help international customers instantly and professionally.
Insight and reportingReal-time dashboards give you control over response and resolution times, customer satisfaction and performance per platform.
Integrations with marketplaces and toolsZendesk integrates effortlessly with marketplace platforms and ecommerce tools like ChannelEngine, Amazon Seller Central, and inventory management and returns handling systems.
What do you get out of it?
A smart Zendesk setup provides more than just an overview. It improves your service, reduces pressure on your team, and prepares you for growth. These are the results you will notice in practice:
Faster response timesZendesk centralizes communication channels (like email, chat, social, and marketplace integrations), allowing you to respond faster using triggers, macros, and automatic assignment.
Fewer missed or duplicated questionsWith ticket management, clear dashboards and internal notes, you can prevent multiple employees from responding to one request or overlooking a request.
Better customer ratings and reviewsFast, consistent and professional responses directly lead to higher satisfaction – which at marketplaces translates into better seller ratings.
Reduced workload for your teamAutomation, self-service options (such as help centers) and smart workflows reduce the need for employees to do manual work.
Implementation and support
Zendesk is a powerful platform, but only with the right setup will it truly connect to the practice of marketplaces. We guide you through every step: from technical setup and integrations to smart workflows and automations.
We make sure your Zendesk environment works the way your team needs it to: clear, efficient and aligned with the channels you are active on. Even after going live, we remain involved with optimizations, support and training.
Official Zendesk Partner in the Netherlands
With over 10 years of experience as an official Zendesk partner, we help companies in various sectors, such as e-commerce, retail, leisure, energy and public transport. Thanks to our expertise and knowledge of various industries and business processes, we can offer Zendesk Consultancy to any type of company, and ensure careful implementation.
Our goal is to bridge the gap between the power of Zendesk and your specific needs as a company - so that your organization can take full advantage of all the possibilities the platform has to offer!
