Zendesk x Microsoft
A seamless workflow for your organization
Many organizations work with both Zendesk and Microsoft 365 daily. Yet, data, processes, and teams often remain unnecessarily separate.
At cloudmotion, we bring these worlds together. With smart integrations, we create a central environment where support, sales, and internal teams can work faster and more consistently.
Why integrate Zendesk and Microsoft?
The power of an effective organization lies not only in good tools, but also in how they work together. When your support team works in Zendesk and the rest of your organization lives in Microsoft 36, it creates obstacles. Information becomes fragmented, manual tasks pile up, and teams are constantly switching between systems.
By integrating Zendesk and Microsoft, you transform these disparate systems into a single, cohesive ecosystem. Tickets are automatically linked to Teams conversations, documents are instantly accessible from SharePoint, and emails flow seamlessly between Outlook and your support environment. The result: teams that respond faster, customers receive better service, and processes that run practically automatically.
What can you connect?
Microsoft Teams
Connect Zendesk tickets directly to Teams channels or chats. This way, your team gets real-time notifications, you can consult more quickly internally, and updates are automatically synced.
Outlook & Microsoft 365
Automatically convert emails into tickets, sync appointments, or send automated follow-ups. Less manual work, more overview.
SharePoint & OneDrive
Save documents from Zendesk directly to SharePoint or OneDrive, or retrieve files without leaving the ticket. Everything is secure, centralized, and retrievable.
Power Automate
For organizations looking to further automate. Build powerful workflows between Zendesk, Microsoft, and other tools. Think of automated escalations, reporting, or approval flows.
What will this bring to your organization?
- Less manual work because systems automatically feed each other
- Faster internal collaboration between support, IT, HR and operations
- A consistent customer experience because everyone works with the same data
- Professional process management on a scalable basis
- Better insights through complete and reliable data flows
In short: you make your organization more agile and future-proof.
Our approach
At cloudmotion, we don't believe in standard integrations. With our boutique approach, we analyze your processes, select the right integrations, and configure them intelligently.
We help you with:
Analysis of current workflows
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Advice on the right integrations
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Technical design and automation
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Training van teams
This creates a solution that truly suits your organization, is scalable and grows with your ambitions.
Need help with Zendesk and Microsoft?
Do you want your Zendesk and Microsoft environments to work together more intelligently?
Schedule a free consultation call with one of our experts.
