Zendesk Employee Service
For HR teams
A modern HR department requires modern and smart support. With Zendesk Employee Service you bring structure, speed and overview to all your HR requests – from onboarding and leave requests to documentation and offboarding. Everything is centrally managed and handled via one platform.
Discover how Zendesk Employee Service works, what benefits it offers and how we support you in a successful implementation. Ready to take your HR to the next level? Discover what smart employee service can do for your organization!
Wat is Zendesk Employee Service?
Zendesk Employee Service is an internal support solution from Zendesk that enables HR teams to easily manage, handle, and automate employee requests, such as onboarding requests, time off requests, or providing documents or personal information, from a single platform.
The user-friendly employee service portal allows employees to find information, submit a request or contact HR themselves. Thanks to built-in AI functionalities, employees quickly get the right information via smart search functions and automatic answers, without HR having to intervene directly. For HR teams, this means more overview, fewer separate emails and more control over the process.
We help you to optimally set up this solution for your organization, tailored to your processes, team and goals!
Why choose Zendesk Employee Service?
Zendesk Employee Service offers HR teams several advantages. For example, by centralizing requests and automating processes, teams can save time every day. Frequently asked questions can be automatically handled via a knowledge base or a smart workflow, which provides more overview, clearer communication and more room for strategic work or personal contact. For employees, it means more clarity: they know exactly where to go with their questions and get answers faster.
One central employee service portal for all your HR requests
With Zendesk’s employee service portal, employees have access to one central place for all their HR questions and requests. From requesting leave to finding documents or explanations, everything is easy to find and directly accessible.
Employees can use the portal to look up information in the knowledge base, submit a request or contact HR. They can easily track the status of their request and know exactly where they stand. This results in fewer individual questions, more overview and a better employee experience. For HR, this mainly means peace, structure and less time spent on repeat requests.
What is Employee Service Management – and why is it important?
Employee Service Management is a strategic approach to organize internal support smarter, more consistent and scalable. The goal is to improve the service to employees and thus contribute to higher employee satisfaction and a smoother employee experience.
Using Zendesk's employee service portal is a practical implementation of this approach. You streamline HR processes, automate routine tasks and give employees the opportunity to easily arrange many things themselves - without direct intervention from HR!
How HR Teams Use Zendesk
Zendesk Employee Service is used by HR teams to make various internal support processes more efficient, transparent and user-friendly. Whether it's onboarding, documentation or personal questions, Zendesk centralizes everything in one place. With the help of Zendesk AI, common requests are automatically recognized, assigned and resolved faster, saving additional time and reducing manual work.
Some common applications:
Onboarding
New employees gain access to all relevant documents, checklists and contacts via the portal.
Knowledge base
HR can easily create articles with answers to frequently asked questions about, for example, leave, declarations or policy.
Leave and document requests
Employees submit their request via a form, which HR can then process via a structured ticket system.
Offboarding
Make processes surrounding termination of employment transparent and ensure a neat and pleasant conclusion.
What does it yield?
A well-designed employee service environment provides immediate improvements in HR’s daily practices. By streamlining processes and automating repeat requests, teams work more efficiently and employees receive the support they need faster.
- Fewer repeat requests – Employees can find the answer themselves more quickly via the knowledge base.
- Faster processing – Smart workflows ensure immediate assignment and follow-up of requests.
- More peace within HR – Fewer random questions and ad-hoc communication means more room for focus and strategic work.
- Higher employee satisfaction – Employees experience accessible, transparent and professional support.
- Smarter processing through AI – Routine tasks are automatically handled, and employees find answers faster through AI-powered self-service.
cloudmotion as a Zendesk partner for HR
As an official Zendesk partner, cloudmotion helps HR teams to use Zendesk Employee Service smartly and efficiently. With more than 10 years of experience in implementation and optimization, we ensure that the platform fits perfectly with your processes, organization and ambitions.
Whether you're just getting started with Zendesk or looking to improve your current environment, we'll guide you from A to Z. From setting up workflows and knowledge bases to training your team and optimizing existing processes, we'll make sure everything works the way you need it to.
In addition, we remain involved after the go-live. We think along about improvements, implement new functions and offer Dutch-language support where necessary. This way you get the most out of your employee service and your HR team.
Getting started with Zendesk
Curious about how Employee Sercice can be used for your organization? Contact one of our consultants!
Frequently Asked Questions about Zendesk Employee Service
Is Zendesk Right for HR Departments?
Yes, absolutely! Although Zendesk was originally developed as a customer service solution, it is increasingly being used as an internal service platform by HR teams. Precisely because it is user-friendly, scalable and flexible to set up, it is ideal for handling HR requests. Think of onboarding, documentation, leave requests and personal questions - all of this can be managed centrally via one clear system.
Can Zendesk integrate with our HR software?
Yes, this is possible! Zendesk can be linked to popular HR systems such as AFAS, Workday, Visma and other tools. Thanks to ready-made integrations and flexible APIs, we ensure a seamless connection to your existing systems. We are happy to think along with you during the implementation.
How long does the implementation take?
The length of the implementation depends on the wishes of your organization and complexity. We are happy to advise you on this during a personal conversation.
Do employees need technical knowledge?
No, the power of Zendesk is precisely that it is designed to be easy to use. Both HR employees and other colleagues without a technical background can work with it effortlessly. During the onboarding, we will of course provide clear explanations and guidance.
