About Us
Cloudmotion: Expertise in Customer Experience
cloudmotion is a consultancy firm specializing in the field of customer experience. Our expert consultants create tailor-made advice and provide implementation services across various customer journeys.
cloudmotion was initially founded in 2012 by Heimen van Duinkerk to address a perceived lack of high-quality service provision for SMEs in this domain.
Today, cloudmotion serves as a Premier Zendesk Partner, leading the industry through entrepreneurial, proactive, and hands-on customer journey implementations.
How We Operate: Our Implementation Approach
We optimize the entire customer journey by ensuring a strong digital presence and superior user-friendliness.
Our services include developing bespoke websites, landing pages, and e-commerce shops that seamlessly match the specific needs of our clients. We implement software such as Zendesk to fundamentally improve customer contact and ensure deep integration with core business processes.
In addition, we offer data storage and comprehensive dashboarding solutions, providing our clients with valuable insights into all customer contact and interactions.
Meet Our Team
We are happy to help you.
Each team member contributes unique, specialized expertise to deliver solutions that perfectly match the needs of our customers. Discover the forces behind our innovation!
Homes of Dunkirk
Ralph Heeneman
Stef van Doorn
Jordy Veldhuis
Our Core Services
Improve Customer Journey
We enhance the end-to-end customer experience through strategic digital development:
- Website development
- Creating high-converting
landing pages
- Building robust
e-commerce shops
- Implementation of
marketing tools
- Creating efficient
help centers
Optimizing Customer Contact
We refine and streamline all customer interaction points for maximum effectiveness:
- Implementing Zendesk solutions
- Realizing seamless omni-channel communication
- Applying specialized AI bots
- AI voice implementation
Data Management
We provide the foundational tools necessary for data-driven decision-making:
- Data warehousing solutions
- Creating insightful dashboards
Our Vision
We strive to be the absolute most customer-centric organization, ensuring every customer interaction is a uniquely positive and memorable experience. Our core purpose is to inspire and support our clients in realizing their true dreams and strategic ambitions by continuously listening, innovating, and delivering tailored solutions that consistently surpass their expectations.
Our Foundational Values: Empathy, Transparency, Innovation, Quality, Collaboration, Humanity, and Positivity.
Our Mission
Our mission is centered on serving each customer in a unique, deeply personal, and highly impactful manner, by actively listening and proactively anticipating their future needs. We are dedicated to building lasting partnerships and creating sustained value through an unwavering commitment to innovation, quality, and dedication. We firmly believe that authentic customer centricity begins with profound empathy and culminates in effective solutions that enrich and improve the lives of our customers and their teams.
The Pillars of Our Mission: Personalized Approach, Continuous Improvement, Innovation and Quality, Sustainability and Social Responsibility, Cooperation and Trust.
